In 2006, psychologist and Stanford professor Carol Dweck published Mindset: The New Psychology of Success. In this book, Dweck made a single argument—that our failures and successes have nothing to do with how “naturally talented” we are. Instead, everything we accomplish (or fail to accomplish) has one root cause:… Read More »What is a Growth Mindset and How Can You Develop One?
Businesses often fail to connect with their customers because of one reason: conflicting purposes. When the business purpose matches the customer purpose – empathy strikes, a bond is built, and the journey to value begins. What better place to learn how to do that but… Read More »Communicating Purpose with Empathy: What Businesses Can Learn from Movies
Do know that many of the business honchos like Vijay Mallya and Subrata Roy who are on the run or facing trials for fraud and embezzlement are living examples of people with a very high level of empathy? Now that I have got your attention,… Read More »7 Habits of Highly Empathetic People
Every customer we interact with has unique pain points, challenges and concerns. The key is to communicate with them on a level they will respond to. That level is called empathy, i.e., when we put ourselves in our customer’s shoes and feel what they are… Read More »Empathy: The Only Key to Customer Retention
Good movies have the power to grip us and make us feel a range of emotions. Great movies, on the other hand, will entertain us while also widening our scope of the world and inviting us to think outside of ourselves. That’s the magic of storytelling:… Read More »This Weekend: Watch These 5 Movies with Your Kids
Businesses are surrounded by people – investors, customers, partners, stakeholders, and employees. This makes empathy a vital skill for success. Only when a business is aligned with the perspectives and needs of all involved, it can flourish. According to research by Business Solver, 80%… Read More »7 Ways To Develop Your Empathy Skills